Refund policy

Warranty

All of our CSS Touring rooftop tents and awnings come with a 24 month warranty, where our accessories such as chairs and inflatable mattresses come with a 12 month warranty.

We want you to feel confident when purchasing from CSS Touring, which is why our products are backed by a warranty covering eligible manufacturing faults and defects. Your warranty begins from the original date of purchase and applies to the original purchaser only.

If something doesn’t seem right with your product, please get in touch with our team. We may ask for your proof of purchase along with a few photos or videos so we can get a better understanding of the issue and work out the best way to help.

Depending on the issue, the solution may involve sending out a replacement part, arranging a repair, replacing the affected product or offering another suitable resolution. Many parts of our products can be replaced individually, so in most cases the affected component will be replaced rather than the entire product.

Please keep in mind that warranty replacements are provided on a supply only basis, and does not include any form of installation. Any costs associated with removing, installing or reinstalling a product, along with labour or other third-party expenses are not covered by CSS Touring.

If a product or part is replaced under warranty, the original warranty period will continue rather than starting again from the replacement date. 

Our warranty is there to protect you against manufacturing faults or defects, but it doesn’t cover damage that occurs through everyday use, incorrect installation, misuse, modifications or a lack of proper care and maintenance.

This can include general wear and tear, accidental damage, mould, condensation, punctured canvas, UV or weather related deterioration, wind damage or damage caused by excessive force to components of the products, and damage that occurs during transport where the freight has not been arranged by CSS Touring.

Taking care of your gear goes a long way, so we ask that all products are correctly installed, used for their intended purpose and maintained in line with the care recommendations provided by CSS Touring.

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, and in its original packaging. We can only consider accepting a return if the box has not been opened. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@csstouring.com. Please note that returns will need to be sent to the sender address.

If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If the return is due to a change of mind and not due to a fault or warranty issue, return shipping costs will be the responsibility of the buyer.

You can always contact us for any return-related questions at info@csstouring.com

Unfortunately, we cannot accept returns on sale items. We also do not accept returns for change of mind on our rooftop tents or awnings.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@csstouring.com.